Shipping & Delivery

The Well.Actually. warehouse team strives to ensure that orders are dispatched without delay. The team is committed to dispatching all orders within 24 hours, though it may take longer on rare occasions. Orders received on a non-working day will be dealt with on the next working day.

If you have any queries about deliveries, please do not hesitate to contact our customer service team who are on hand to answer all your questions. For details on how to contact us, please visit our contact page - here.

Orders placed before 12pm on a Friday will arrive on the following Monday. Excluding Bank Holidays and weekends.

Estimated Delivery Times & Prices

United Kingdom Postcodes	Cost	Delivery Estimate
UK Standard Delivery (Royal Mail 48/ 2nd class)	£1.99 / FREE	£1.99 - Standard Royal Mail 2nd Class for orders under £25. With orders over £25 Delivery is FREE. Delivery time 2-4 working days from dispatch.
UK Priority (Royal Mail 24/1st class)	£2.99	1-2 working days from dispatch.
UK Express Delivery (Royal Mail Special Delivery or DHL Express)	£4.99	Mainland delivery the following working day for orders placed before 1pm, Mon- Thurs. Orders placed before 1pm on a Friday will arrive on the following Monday. Excluding Bank Holidays and weekends.

 

Europe – Including Ireland	Cost	Delivery Estimate
Standard Europe Delivery	£2.00	Up to 4 weeks after dispatch.

International Delivery

Our prices do not include local taxes and import duty – you are responsible for paying any applicable import charges when the delivery reaches your country. You should also confirm that the goods you order can be imported to your country. Import charges and customs policies vary considerably from country to country so we are unable to offer any specific advice. Contact your tax authority and/or your local customs office if unsure.

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We at well-actually.co.uk are committed to offering great products with quality, innovation, and affordability.

We want you to be happy with the products and services we offer online, and for this, we will do our best to guarantee you are 100% satisfied and become a part of our loyal customer base. 

Well-actually.co.uk is always as up-to-date as possible, but we cannot guarantee the availability of any product. If a product is out of stock, then we will credit your account with the amount debited.

Offers are only available while stocks last. If we cannot supply a product you have ordered, we will notify you as soon as possible. If this happens, you may cancel your order, and we will refund you the money you paid.

• We will notify you of the delivery costs before you submit your credit card details.
• If you placed your order online but did not pay by credit card or ordered in any other way, don't hesitate to contact us for details of the delivery charges before ordering.
• well-actually.co.uk aims to deliver products within the UK in 1-5 working days. Orders are dispatched by Royal Mail. If sending by next-day courier, the couriers require a signature, so please specify an address where someone can sign for your products.
• We will make every effort to deliver within the time stated on well-actually.co.uk, but we will not be liable for any loss caused to you by late delivery.
• If the products are not delivered within the estimated delivery time we quote, please contact us by telephone or email, and we will try and ensure that you receive your order as quickly as possible. Alternatively, you may cancel your order, and we will refund the money you have paid. Please note that while items sent by international airmail usually arrive within 4-14 working days, some parcels may take longer to be delivered.
• Delivery costs will be based on the address you give, and these will be given to you before you submit your credit card details.
• Please note that customs and import policies in some countries prohibit the importation of certain products. It is your responsibility to check your country's policies. We will not be liable for any loss which may have resulted from importation restrictions being in place.