Who Can have Well.Actually products? + -

All our products are suitable for men and women, and  some are also suitable for children. For a detailed description and assessment, please read the individual product description and FAQ.. 

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Food supplements must not be used as a substitute for a balanced diet and a healthy lifestyle. If you are pregnant, breastfeeding, taking any medications or under medical supervision, please consult a doctor or pharmacist before taking this supplement.

Can Well.Actually. be taken by a child? + -

Within our mission to offer "Quality Nutrition for Less", some Well.Actually. products were created for families and convenience. Please read the individual product's description and FAQ's for full assessment and age recommendation.  

Can I take Well.Actually products if I have a diagnosed medical condition? + -

You should always consult with your GP before starting any food supplement regime, especially if taking any prescribed medication.

Can I take Well.Actually. l if I am pregnant or breastfeeding? + -

As with all food supplements, it is best to seek medical advice before taking if you are pregnant or breastfeeding.

What happens if I stop taking Well.Actually. products? + -

There are no side effects if you stop taking the Well.Actually food supplements, you simply won't continue to reap the benefits of taking them.

Is it okay to take Well.Actually. alongside other vitamins? + -

Well.Actually products are safe and a great nutritional option for you and your family. However, as with all food supplements, if you already take other vitamins it is best to seek medical advice.

Is there any particular time of the day when its is better to take food supplements? + -

To maximise nutrient absorption, we recommend your food supplements to be taken with your largest meal of the day.

What countries do you deliver? + -

We mainly deliver to the UK and Europe, but you can double check by selecting your delivery country at checkout.

How can I pay? + -

At checkout you can use your Visa, Maestro, MasterCard, or American Express cards. You can also pay using Apple or Google Pay. All transactions are secure and encrypted.

How long does the delivery take? + -

After dispatched, deliveries usually arrive a couple of days later, depending on location and on the shipping option you’ve chosen at checkout. Deliveries to Europe usually arrive within 3-7 working days after dispatch. *Please note: There are shipping delays due to Covid-19. See our delivery page for further information.

Are my payment details safe? + -

Yes, Well-Actually.co.uk is a secure website.

At checkout you can use your Visa, Maestro, MasterCard, or American Express cards. You can also pay using Apple or Google Pay. All transactions are fully secure and encrypted.

Do you accept returns and refunds? + -

If you'd like to make a return, please email hello@well-actually.co.uk letting us know your order number, name and address, along with why you'd like to return your item(s). We will then provide you with a returns authorisation number and instructions, which is needed before you return your item(s).

How long does international delivery take? + -

Deliveries to Europe usually arrive within 3-7 working days after dispatch.

*Please note: There are shipping delays due to Covid-19. See our delivery page for further information.

I didn’t receive an order or dispatch notification. What should I do? + -

It's worth checking your spam or junk folders, as emails can often end up there. You can also email us at hello@well-actually.co.uk to confirm your order has been placed.

Will I be charged duty fee? + -

Our company is based in the UK. All our UK orders are free from duty fees.

Our prices do not include local taxes and import duty – you are responsible for paying any applicable import charges when the delivery reaches your country.

You should also take steps to confirm that the goods you order can be imported to your country.

Import charges and customs policies vary considerably from country to country so we are unable to offer any specific advice. If you are unsure then you should contact your tax authority and/ or your local customs office.