Shipping & Delivery

Well.Actually. warehouse team strives to ensure that orders are dispatched without delay. The team is committed to dispatch all orders within 24 to 48 even though on rare occasions it may take longer. Orders received on a non-working day will be dealt with on the next working day.

If you have any queries about deliveries, please do not hesitate to contact our customer service team who are on hand to answer all your questions. For details on how to contact us, please visit our contact page - here.

Orders placed before noon on a Friday will arrive on the following Monday. Excluding Bank Holidays and weekends.

Estimated Delivery Times & Prices

Please note: We are experiencing longer than usual delivery times from our courier partners i.e. Royal Mail services have been affected by the current Corona-virus situation.

You can read the latest news in the Royal Mail Corona-virus updateThe estimated times below (for some orders) may take longer than usual and unfortunately this out of our control.

United Kingdom Postcodes

Cost

Delivery Estimate

UK Standard Delivery

(Royal Mail 48/ 2nd class)

FREE

2-4 working days from dispatch.

UK Priority

(Royal Mail 24/1st class)

£2.30

1-2 working days from dispatch.

UK Express Delivery

(Royal Mail Special Delivery or DHL Express)

£7.00

Mainland delivery the following working day for orders placed before 1pm, Mon- Thurs. Orders placed before noon on a Friday will arrive on the following Monday. Excluding Bank Holidays and weekends.

 

Europe – Including Ireland

Cost

Delivery Estimate

 

Standard Europe Delivery

 

£2.00

 4 weeks after dispatch. 

 

Rest of the World

Cost

Delivery Estimate

 

Standard International Delivery

 

£4.00

5 weeks after dispatch. 

 

International Delivery

Our prices do not include local taxes and import duty – you are responsible for paying any applicable import charges when the delivery reaches your country. You should also take steps to confirm that that the goods you order can be imported to your country. Import charges and customs policies vary considerably from country to country so we are unable to offer any specific advice. If you are unsure then you should contact your tax authority and/ or your local customs office.

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We at well-actually.co.uk are committed to offering great products, with quality, innovation, and affordability.
We want you to be happy with the products and services we are offering online and for this we will do our best to guarantee you are 100% satisfied and become a part of our loyal customer base. 

Well-actually.co.uk is always as up to date as possible but we cannot guarantee the availability of any product. If a product is out of stock, then we will credit your account with the amount debited.

Offers are only available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as possible. If this happens, you may cancel your order and we will refund you the money you have paid for it.

  • You will be notified of the delivery costs before you submit your credit card details.
  • If your order is made online but you do not pay by credit card, or if you order in any other way, please contact us for details of the delivery charges prior to ordering.
  • well-actually.co.uk aims to deliver products within the UK in 1-5 working days. Orders are dispatched by Royal Mail. If sending by next day courier, the couriers require a signature so please specify an address where someone will be able to sign for your products.
  • We will make every effort to deliver within the time stated on well-actually.co.uk but we will not be liable for any loss caused to you by late delivery.
  • If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by international airmail usually arrive within 4-14 working days, some parcels may take longer to be delivered.
  • Delivery costs will be based on the address you give, and these will be given to you before you submit your credit card details.
  • Please note that customs and import policies in some countries prohibit the importation of certain products. It is your responsibility to check your country's policies. We will not be liable for any loss which may have resulted from importation restrictions being in place.

Cancellations

Under the Consumer Contracts Regulations, your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods as long as you send your notice of cancellation in writing and return the goods to in their original, unopened and unused condition. Please note that gift wrapping, delivery, administration & payment processing fees are not refunded.

If you would like to cancel your order, please contact our Customer Service team through our online form. Please provide your full name and order number as well as to make sure to request the "Note of Cancellation Form". Cancellations cannot be processed without this form. Contact Customer Service team using the online form here.

Before the completion of the secure payment section at the checkout you can cancel your order online at any point. After this, we can NOT guarantee to stop your order being dispatched as this goes to a queue processing system. If your order has been processed when we receive your Notice of Cancellation Form, you will need to return your order following the Well-Actually.co.uk Returns process. Statutory rights are not affected.

Damaged or Missing Items

Please inspect your packaging upon delivery. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. You will be asked to return the product in its original packaging. Well-Actually.co.uk will replace the item to you free of delivery charge.

Returns

Well-Actually.co.uk will offer you a refund on unopened items returned to us within 30 days of receipt provided they are in their original re-saleable condition. The refund will be issued excluding delivery, administration & payment processing fees and within 15 working days of receipt. Your statutory rights are not affected. To return any Well-Actually.co.uk items please follow these steps below:

  1. Contact our customer service team to obtain a Returns Form. Please make sure you provide your order reference number and which items you wish to return. Returns cannot be processed without a Returns Form. Contact Customer Service team here.
  2. Follow the instructions received by the Well-Actually.co.uk Customer Service team and post your product(s). Please make sure you include the Returns Form in the original packaging and wrap the unopened products(s) securely. The returned product(s) is your responsibility until it reaches us. Well-Actually.co.uk is not liable for the cost of returning any goods.